CMW International Conference

The International Committee of Fundraising Organizations & The Norwegian control committee for fundraising would like to welcome to the 2016 ICFO Conference:

The world of fundraising is an exciting field to work in. Meanwhile, a prerequisite for all nonprofit activity is trust. Reputation is crucial if you want to reach the goals that you have set for your organization. Ethical guidelines are necessary, but by themselves not sufficient to ensure trust.

The aim of the conference is to identify the challenges that we face. How can both organizations and the regulatory agencies easier plan for their reputational risks? Throughout the conference, we want you to stay engaged, keep us proactive and help us to shape the future of the nonprofit sector.

About the Speakers

8:30 – 09:00

Registration

9:00 – 09:15

Conference opening & Welcome

• Why is today’s theme «Confidence & Trust» so important?

Representative from the Norwegian government (TBC),

Chairman of IK & ICFO Representative

9:15 – 9:35

The value of confidence

• Is there an inborn cheater in everyone?

Øystein Kock-Johansen, Professor, Dr. Philos

9:35 – 10:00

An outsider’s perspective into the world of humanitarian NGOs

Ihab Timraz, Senior consultant for the Executive Master of Management section of the Norwegian Business School

10:15 – 10:40

Ethical Guidelines

• A need for new or revised guidelines?
• Special issues for fundraising organizations

More effective monitoring

• Supplements to financial analysis
• Overall management controls

Lasse Birkeland, Senior consultant BDO Advisory Services (and deputy to the board of IK)

10:40 – 11:00

The need for onsite control visits

Kjetil Rivelsrud, CEO at Safe Deposit Bank of Norway AS

11:15 – 11:35

Foreign Service Control Unit, Norwegian Ministry of Foreign Affairs

• Function and operation
• Demands to grant recipients

Nils Haugstveit, Inspector General at the Foreign Service Control Unit, Norwegian Ministry of Foreign Affairs

11:35 – 12:00

A pre-lunch lecture – A new value norm emerging?

Christian Borch, Journalist and author

12:00 – 13:00

Lunch

13:00 – 13:45

Finding fraud before it finds you

• How and why are we defrauded?
• What are the risks to charities and fundraising organizations?
• Where, how and why we need to look for the red flags rather than waiting for them to be found by others
• Practical examples

Nigel Iyer & Veronica Morino, Partner of the Hibis Group

14:00 – 14:45

Continued

15:00 – 15:20

Zero tolerance – for what? Reflections on ethics, decency, fallibility and high moral demands

Henrik Syse, Philosopher and Senior Research Fellow Henrik Syse, Peace Research Institute Oslo (PRIO)

15:20 – 16:00

What are the MOST important issues the ICFO and fundraising organizations need to do to free themselves from «corruption» (in the widest sense of the word)?

Plenum brain storming session and debate (related to today’s topics and lectures)

Debate leader Nigel Iyer and representatives from fundraising organizations and ICFO

Conference closing

9:00 to 9:30 a.m.

Introduction and Welcome

H. Art Taylor, President & CEO, BBB Wise Giving Alliance

Martina Ziegerer, President, ICFO Executive Director, Zewo Foundation (Presentation)

9:30 to 11:00 a.m.

PANEL SESSION 1 Donor Trust in Charity Data Security & Privacy

Donor privacy has been a longstanding issue for charitable organizations but received growing attention in the past year as serious data breaches took place involving credit card transactions at U.S. retailers. This session will seek to identify the legal, technological, and ethical issues facing charities as they seek to strengthen their security of their donor data and online contribution transactions.

Moderator: Frances Henderson, National Director, Privacy Initiatives, CBBB

• Allison Lefrak, Attorney, Federal Trade Commission
• William Karazsia, Assistant General Counsel, National Student Clearinghouse
• Ellen Willmott, General Counsel, Susan G. Komen for the Cure

11:00 to 12:30 Noon

PANEL SESSION 2 | Cultural Differences that Influence Trust in Charities & Fundraising Strategies

As a growing number of American charities expand their fundraising opportunities overseas, they will encounter different cultures and perspectives that can influence their approach to acquiring new donors. This session will seek to identify both the differences and similarities faced by charities in other nations in terms of accountability and other measures to help contributors verify the trustworthiness of organizations.

Moderator: Lindsay Coates, Executive Vice President, InterAction

• Carol Chen, CEO Taiwan NPO Self-Regulation Alliance
• Burkhard Wilke, CEO, DZI (Deutsches Zentralinstitut fur soziale Fragen)
• Robert Zachritz, Vice President for Advocacy & Government Relations, World Vision United States.

12:30 to 1:30 p.m.

Lunch and Keynote Speaker: ALS Association & The Ice Bucket Challenge 

Carrie Martin Munk, Chief Communications & Marketing Officer

1:30 to 3:00 p.m.

PANEL SESSION 3 | Gaining Donor Trust of New Generations

The landscape of charitable giving as well as the way donors interact with charities has changed dramatically in the past 20 years with the rise of technology. How will charities connect with the Millennial generation and gain their trust? How can they help donors better understand the nonprofit sector and make more effective giving decisions? What does this mean for the future of charity accountability?

Moderator: Stephen M. Delfin, President and CEO of America’s Charities

• Jean Knaack, Executive Director, Road Runners Club of America
• Derrick Feldmann, President and Founder, Achieve

3:00 to 4:30 p.m.

PANEL SESSION 4 | Communicating Charity Value and Inspiring Trust

How do American organizations effectively demonstrate to donors that they are making a difference in advancing their stated mission(s)? Will they continue to rely on financial ratios as a signal of trust? What alternatives do they have to gain donor confidence? What role might charity impact (i.e. results reporting) play in this communications challenge? How might accountability standards address these issues and encourage donor trust?

Moderator: Art Taylor, President and CEO, Wise Giving Alliance

• Angela Williams, Executive Vice President, General Counsel & Chief Administrative Officer, YMCA of the USA
• Ken Phillips, President, NGO FUTURES
• Andrew Watt, President & CEO, Association of Fundraising Professionals

4:30 to 4:45 pm

Closing Remarks

• Welcome – Mrs. Vanlerberghe, Chairperson of the Board of Institut Pasteur
• Opening of the Conference – Martina Ziegerer, Chairperson of the Board of ICFO

Morning Session: Oversight of the Generosity Landscape

Moderator Edith Archambault, Volunteer Expert, Comité de la Charte

• Evolution of the French Associative Network – Viviane Tchernonog
• How Economic and Social Crisis Drives the Level of Donations? – Françoise Sampermans, Chairperson of France Générosités
• Similarities and Differences among the Legal and Tax Regimes and the Financing Channels – Jean-Pierre Vercramer, Deloitte
• An Emerging Market Experience – Javier García, Asociación Confío
• Main Challenges for the Monitoring of Fundraising – Gérard de la Martinière, Chairperson of Comité de la Charte

Afternoon Panels: Moderator: Gérard de la Martinière, Chairperson of Comité de la Charte

How to Cope with Internet?

Multiplication of initiatives (start-ups, platforms) with attractive ideas but maybe a low level of ethics. Which kind of regulation will be required for the crowdfunding? Where shall be the border between public solicitation and private connections? Is there a need to directly monitor the service providers?

• Arnaud Burgot, Vice-chairperson of Association Financement Participatif France, Co-founder of Ulule
• Philippe Leveque, Executive Officer of Care France
• Michel Thomas, Representative of “Cour des Comptes”
• Antoine Vaccaro, Chairperson of Cerphi
• Bennett Weiner, BBB Wise Giving Alliance
• Burkhard Wilke, Deutsches Zentralinstitut für soziale Fragen

How to Monitor International Flows of Donations?

Towards multinational networks of charities with the risk of increasing opacity. Tax regimes under pressure and the temptation of protectionism. Potential exposure to money laundering. Monitoring of INGOs. Providing exchanges of information and developing cooperation between monitoring organizations.

• Jean-Baptiste Carpentier, Executive Officer of Tracfin
• Jean Chevallier, Volunteer Expert, Comité de la Charte
• Dominique Lemaistre, Fondation de France
• Mahieddine Khelladi, Executive Officer of Islamic Relief France
• John Pellowe, Canadian Council of Christian Charities
• Martina Ziegerer, Chairperson of ICFO

Keynote Address

Nowadays social media is highly used to form social networking. What is more, new technologies create new dimensions in donation. All kinds of high-tech devices are gradually used as tools to make easier access to donors. By this way, it opens up to immense opportunities for NPO worldwide. Nevertheless, accountability and transparency in donation through high-tech devices comes along with doubts and uncertainties from donors. A mechanism for cross border accountability and risk reduction urgently needs to be evolved in this ever-changing Internet age. We must make good use of the existence of opportunities to overcome challenges we are facing today.

Moderator: Sin-Jen Cheng, Standing director, TWNPO

• Opportunities and Challenges Toady – Martina Ziegerer, President of ICFO
• Opportunities and Challenges for Accountability Today – Joyce Yen Feng President, Taiwan NPO Self-Regulation Alliance

Session 1: Global Perspective

The concept of accountability in NPOs has received significant attention in research and practice, partly because of its importance, but also because it is challenging to define, measure and implement. The nature of accountability is complex, ambiguous and highly context-dependent, especially in this global era of information explosion. The intention that combines experiences from countries could have a better chemistry.

Moderator：Hui Jung Chi, President, the Garden of Hope Foundation

• Educating Social Media Donors – Art Taylor, Chief Executive Officer, BBB Wise Giving Alliance, U.S.A.
• Presentation text – Patricia de Roda García, Executive Director, Fundación Lealtad, Spain
• DZI’s Donor Advisory Service – The Model and its Challenges in the ICT Era – Burkhard Wilke, Executive Director, DZI, Germany

Session 2 : Accountability in Asia

While an active civil society is progressing, then the accountability is an issue that admits of no delay. NPOs need to have a sense of risk, to reform in an open and transparent environment where the public can question the credibility of these organizations all the time. We especially introduce Asian experiences to understand how they work it out respectively.

• Accountability in Asia: An Evolving Charity Monitoring Sector – Moderator: John Pellowe, Chief Executive Officer, CCCC, Canada
• Philiphine Perspective: Philippine Council for NGO Certification – Luis Morales, Executive Director, PCNC, the Philippines The Philippines PCNC
• Japan Perspective: Tomoyuki Hashimoto, Executive Director, The Nippon Foundation CANPAN project, Japan.
• China Perspective: Donation, Accountability and China Charity Revolution – Youping Liu from China Charity and Donation Information Center
• Taiwian Perspective: Accountability – Wen-Liang Chen from United Way of Taiwan

Sessions 3: Taiwan ICT & Fundraising

In 2009, the amount of smart phone users in Taiwan increased almost 50%. In 2010, more than 1 million smart phones were sold. In this timing of technology transformation, fundraising could be done through multiple tools: social media, cell phones, website use, and online auction. In recent years, the level of technology available to both organizations and to everyday people has changed the way in which nonprofits view the task of fundraising. Many people have access to cell phones and computers, and use the Internet on a daily basis now. Technology is thus a highly effective way to reach people, acquire donations, and organize fundraising activities. Moderator: Adri Kemps, Secretary General, ICFO.

• E-Invoice on Fundraising & Accountability – Zhi-Shan Lu, Senior System Analyst, Financial Data Center, Ministry of Finance. Taiwan The Ministry of Finance forms an accessible E-Invoice environment for NPO to promote the public use of E-Invoice. It is easy for people to donate, and good for monitoring the transparency of donation on line as well.
• Taiwan Mobile Phone Fundraising Platform – Josephine Juan, CEO, Taiwan Mobile Foundation, Taiwan. “5180 Instant Donation” is Taiwan’s first telecommunications platform providing a secure mobile micro-donation channel.
• Fundraising Platform on Website Richy Li, Director, Media Center, YAHOO! Taiwan. YAHOO! provides free channel for Taiwan NPO to upload their messages for fundraising and activities promotion. It also offers free on-line donation services for TWNPO members.

Program (Spanish)

Increasingly, NGOs operate in a global environment. In this context, platforms like ICFO have a great opportunity to carry out their mission, enhance their growth and strengthen the confidence of donors at the international level. Some of the challenges to consolidate a powerful international network of NGO evaluators are: promoting the establishment of independent monitoring agencies in emerging and developing countries, facilitating information sharing and coordinating the work to standardize evaluation processes.

Welcome and Introduction

• Patricia de Roda, Executive Director, Fundación Lealtad
• ICFO: Who we are, goals and challenges. Rollin A. Van Broekhoven, President, ICFO

Panel: The donors point of view: Expectations of an International

Platfom of Charities Monitoring Agencies

What are international institutional donors’ information requirements? Do charities’ transparency and accountability

initiatives address their needs? Moderator: Pedro Guerrero, Chairman, Bankinter

• Félix Poza, CSR Director, Inditex
• Gonzalo Robles, Secretary-General for International Development Cooperation, Ministry of Foreign Affairs and Cooperation, Spain
• Pedro Ortún-Silvan, European Commission Director, General Directorate Entreprise and Industry, Directorate New Approach Industries, Tourism and CSR, European Commission
• Fernando Jiménez-Ontiveros, Operations Deputy Manager Multilateral Investment Fund (MIF) Interamerican Development Bank (IDG) – Independent Monitoring of Global NGOs: the vision of the Multilateral Investment Fund

Case Study: NGO accountability initiatives in Latin America to engage donor trust in emerging countries

Three projects recently developed in Chile, Argentina and Mexico include the definition of common transparency standards and promote good practice through educational programs or analysis reporting. How can ICFO give support to local NGO accountability initiatives? Moderator: Javier Nadal, President, Spanish Association of Foundations

• Daniel Oyarzún, taskforce member representing Red de Voluntariado de Chile, Transparentemos, Chile
• Federico Centeno, Executive Director, HelpArgentina, Argentina – Promoción de la Transparencia en el Sector Social Argentino
• Lic. Enrique A. Hernández Botello, President of the Board, Iniciativas para promover la transparencia de las ONG y fomentar la confianza de los donantes en América Latina Confío-Construyendo Organizaciones Civiles Transparentes, A.C., México

Panel: NGOs accountability in a global context: changing challenges

How can ICFO coordinate different national monitoring agencies to work together to address the needs of monitored NGOs operating and raising funds internationally?Moderator: Adri Kemps, Secretary-General, ICFO

• Aitor Zabalgogeazkoa, Executive Director, Doctors Without Borders Spain
• Paloma Escudero, Executive Director, UNICEF Spain, Communications to inspire trust
• Gérard de la Martinière, Chairman, Comité de la Charte, France, NGO’s accountability in a global context: changing challenges

Closing Remarks

How is ICFO addressing the donor’s changing information requirements?

• Rollin A. Van Broekhoven, President, ICFO
• Salvador García-Atance, Founder and Chairman, Fundación Lealtad
• Donors
• NGOs’ representatives